The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to AREA 13 indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by AREA 13
AREA 13 reserves the right to make changes to this site and these terms and conditions at any time.
By ordering or registering on Area 13 you grant us the right to add your contact details to our database. From time to time we may contact you about offers and new products. You can easily be removed by either unsubscribing via a link or contacting our Customer Service at [email protected] and we will remove you from marketing communications.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Area 13 reserves the right at any time after receipt of your order to accept or decline your order for any reason. Area 13 reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Area 13 is a reseller to end user customers and does not accept orders from dealers, exporters, wholesalers, or other customers who intend to resell the products offered by Area 13.
Area 13 is not liable for any losses or damages caused by this website or any website linked to or from this website. We reserve the right to refuse any order without giving reason. Upon cancellation of an order we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method received.
The delivery times provided by Area 13 are estimates only. Area 13 will not be held accountable for late deliveries or loss or damage relating to late deliveries.
In the event that multiple items are ordered, part deliveries may be made where stock is not available. All reasonable attempts to notify you will be made using the details you provided. By agreeing to our terms and conditions you acknowledge all information set forth under our shipping pages.
Acceptance of the Goods
The buyer is responsible for inspecting the goods for fault and notifying us within 5 working days of receiving the goods should there be a fault.
Change of Address
The shipping address for your order is shown in the checkout and on your order confirmation and shipping confirmation emails. In the event that an incorrect address was entered, address changes can only made until the order begins processing. Area 13 cannot accommodate all address change requests.
Area 13 takes no responsibility for orders shipped to an incorrect or invalid address and is not liable for any loss associated.
International Customs Charges
Some orders may incur a customs or import duty charge. Area 13 do not have any control over these charges or are unable to advise what they will be, as it is based on your own countries regulations & compliances. For further information, please contact your local customs office.
All charges are to be paid by the customer on delivery of order. Orders cannot be returned to sender and Area 13 will never pay these customs charges on your behalf. If you refuse to pay these charges your parcel may be abandoned, and Area 13 will not be held responsible for any loss of funds as a result of this occurrence. We cannot mark International orders as a gift in order to bypass or reduce any customs fees. This is an illegal practice and as an established business we will not do this.
Warranties and Repairs
All warranties offered are the manufacturers warranties and not that of Area 13. Each manufacturer provides its own warranty periods and these will vary for each product.
All repairs are carried out by the manufacturer and not by Area 13. In some cases, faulty items cannot be repaired and a replacement or refund will be offered. Area 13 cannot control the availability of parts of replacement goods.
Area 13 has no control over manufacturer repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process. In cases where you have returned goods directly to the manufacturer, Area 13 cannot be held accountable for repair periods or communication from the manufacturer.
Prices are subject to change without notice. There may be duties and taxes added to your package by the destination country. You will be responsible for these upon delivery and are not included in your order total. All credit cards are charged in Australian Dollars. Non-Australian currency figures are all approximations based on an exchange rate
Refunds & Returns
Returns must be in as new condition with tags attached unless faulty.
Faulty goods will be dealt with as per the manufacturer's warranty.
Special return offers apply to individuals only.
Due to health regulations, we are unable to exchange or refund on any underwear or ear ring purchase unless faulty within the manufacturer's warranty period.
We recommend sending returns via registered post as we do not accept responsibility for lost items.
We will happily exchange or refund your item provided the item and its packaging are in the original condition with the original tags attached.
Gift cards and promo codes cannot be applied to exchanges.
Returns must be made within the timeframe listed on the returns page unless faulty.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve. Area 13 will not pay to return these items to you.
If notified before goods have been dispatched, Area 13 can accommodate order cancellations. If items have been shipped, Area 13 reserves the right to refuse order cancellation or charge a cancellation fee should we be able to request the return of the package from our delivery service.
Copyright and Trademark Notice
This site is owned and operated by Area 13. Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of AREA 13..
All software used on the site is the sole property of Area 13 or those supplying the software.
You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose.
No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without Area 13 prior written permission.
All rights not expressly granted herein are reserved.
Any unauthorised use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, Area 13 shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.
Area 13 shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.
If your credit card has already been charged for the purchase and your order is cancelled, Area 13 shall immediately issue a credit to your credit card account in the amount of the charge.
This site may contain links to other sites on the Internet that are owned and operated by third parties.
You acknowledge that Area 13 is not responsible for the operation of or content located on or through any such site.
Credit Card Payments
All orders are subject to pre-authorisations checks to ensure sufficient funds are available and to confirm the validity of the payment method. The total amount for the order will be frozen on your account and this amount is taken when the order is despatched. Some credit cards may be subject to a $1 authorisation check which will be released back to you.
Authorisations will appear as pending charges on your card, but you will only be charged once for a single order when it is despatched. Orders cancelled before shipment will still have this authorisation held.
› Promotions, discounts and promotional codes (collectively "Promotions") are valid for the specified time period for online purchases of merchandise only and may be used one time only unless otherwise stated.
› One time use Promotions must be used in their entirety in a single purchase. Any amounts not redeemed in the applicable purchase will be forfeited. Promotions cannot be combined with other promotions.
› Promotions do not apply to gift certificates, shipping, GST or duties or similar services.
› Promotions cannot be applied retroactively to previously placed orders or to orders that have been adjusted.
› For promotions requiring a minimum order size, charges for shipping and credits from gift certificates do not count towards the minimum order size requirement.
› For promotions where you must buy 1 (or more) item(s) to get a reduction on the second (additional) item(s), the discount will be applied at checkout to the lower priced item.
› If merchandise was purchased with a Promotion and subsequently returned, you will be issued a credit or refund at the promotional price and, if the Promotion has expired, it cannot then be applied to a replacement or future order.
› If you return a gift that was purchased with a Promotion and the Promotion has expired, you cannot apply the expired Promotion to a replacement or future order.
› Promotional items are available only while supplies last; Area 13 does not issue rain checks for items that run out of stock.
› Area 13 can, at its sole discretion, extend or terminate a Promotion at any time.
› Area 13 has no obligation to advise an entrant of an incomplete or incorrect entry and will not be accountable for the return of any item ordered incorrectly.